Dear Editor:
This letter is to express kudos to the Burnaby Fire Department and ambulance service. On Oct. 5 my mother-in-law had a fall in her apartment in South Burnaby and was unable to get to a phone for several hours. However, when she was able to get the phone and called 911, the response was quick and very professional.
The Burnaby Fire Department crew was supportive and courteous, even to the point of cleaning up the mess left from the fall. The paramedics were able to keep the situation light-hearted and provide the assurance necessary during a time of shock and stress. These responders turned what could have been an extremely traumatic experience into one which was manageable.
Although we don't often hear of the day-to-day benefit our emergency responders provide, it's times like this that we really need to express our gratitude.
M. Lovick, New Westminster
